In this agreement, “Pack N Stack,” “we,” “our,” and “us” refer to Pack N Stack Tote Rentals LLC. “Customer,” “you,” and “your” refer to the person placing the reservation or accepting responsibility for the rental.

 

2. Customer Eligibility
The customer must be at least 18 years old, provide accurate contact and payment information, have legal authority to enter the agreement, have permission to receive delivery at the listed property, and accept financial responsibility for the reservation and equipment. The person placing the order remains responsible when another person receives, handles, transports, or uses the equipment.

 

3. Rental Equipment
Rental equipment includes reusable moving totes and dollies. All totes and dollies remain Pack N Stack property. Dry erase markers and zip ties are consumable supplies the customer keeps. The customer shall not sell, rent, loan, pledge, transfer, give away, alter, cover, or remove Pack N Stack equipment or branding.

 

4. Rental Packages
Standard packages are Dorm/Studio, 15 totes and 1 dolly for $79; 1 Bedroom, 25 totes and 1 dolly for $99; 2 Bedroom, 40 totes and 2 dollies for $139; 3 Bedroom, 60 totes and 3 dollies for $189; and 4 Bedroom, 80 totes and 4 dollies for $229. Each package includes the listed dry erase markers, two zip ties per tote plus extras, and a one-week rental. Bedroom guidance is an estimate. The customer remains responsible for selecting a package suited to the move.

 

5. Rental Period
The standard rental period is seven days. The period begins on the scheduled delivery date and ends on the scheduled pickup date.
The customer must have all totes empty, stacked, accessible, and ready for pickup. Early returns do not qualify for a prorated refund.

 

6. Pricing, Payment, and Taxes
Full payment is due at booking. A reservation is not confirmed until payment succeeds. Applicable sales taxes and delivery fees are added during checkout. The customer authorizes Pack N Stack and its payment providers to charge the saved payment method for approved extensions, missed pickup, loss, damage, excessive cleaning, cancellation, and other amounts owed under this agreement. Pack N Stack will provide an itemized explanation of added charges.

 

7. Delivery Area and Fees
Auburn and Opelika delivery and pickup are included. Smiths Station is $20, and Phenix City is $30. Packages priced at $229 include delivery and pickup throughout the approved service area. Delivery fees cover one scheduled delivery and one scheduled pickup.

 

8. Delivery and Pickup Access
The customer must provide the correct address, safe vehicle access, a clear loading area, gate codes, parking details, and notice of stairs, elevators, or restricted entrances. An authorized adult age 18 or older must be present for delivery and sign electronically. Customer presence is optional for pickup when all equipment is empty, stacked, and accessible at the approved location. Standard rental service does not include packing, unpacking, moving labor, or carrying equipment throughout the residence.

 

9. Unsuccessful Delivery
When delivery fails because of incorrect information, blocked access, an unavailable customer, no authorized adult, an unsecured animal, or another customer-controlled issue after the vehicle leaves, a $50 cancellation charge applies. A new delivery requires a new confirmed appointment and any applicable charge.

 

10. Customer Care and Custody
The customer accepts care, custody, and control from delivery until Pack N Stack retrieves the equipment. The customer is responsible for equipment at the delivery address, inside vehicles, at a move destination, inside storage, or in another person’s possession. The customer must protect equipment from theft, weather, fire, standing water, chemicals, misuse, and avoidable damage.

 

11. Safe and Permitted Use
Equipment is intended for ordinary household, dorm, apartment, and office belongings during a move. Customers shall not use equipment for people, animals, illegal items, explosives, fuel, hazardous materials, hot materials, open liquids, medical waste, loose sharp objects, or items likely to permanently stain or contaminate the equipment. Customers shall not stand, sit, ride, or climb on totes or dollies, overload them, alter them, or leave them outdoors in severe weather. Only dry erase markers should be used on the designated writing label.

 

12. Condition at Delivery
The customer should inspect equipment promptly and report missing, cracked, broken, heavily stained, or unusable equipment within 24 hours, with photographs when possible. Failure to report existing damage within 24 hours creates a presumption the equipment arrived in acceptable condition.

 

13. Cleaning Responsibilities
Customers must return equipment reasonably clean and free from stickers, tape, residue, food, liquids, grease, paint, soil, excessive dirt, pet hair, trash, strong odors, permanent marker, and other avoidable contamination. Normal dust, ordinary wear, and routine disinfecting do not result in a cleaning charge. A $50 excessive cleaning fee applies when equipment requires work beyond the standard process. Equipment Pack N Stack cannot safely restore is treated as damaged.

 

14. Lost or Damaged Equipment
Lost or damaged branded totes are charged at $27 each. Lost or damaged dollies are charged at $35 each. Damage includes cracks, holes, broken lids or hinges, burns, missing parts, permanent stains, permanent writing, chemical contamination, strong odors, removed branding, or misuse damage.
Normal wear from proper use does not result in a replacement charge.

 

15. Rental Extensions
Extension requests must be made before the scheduled pickup date, depend on inventory availability, and require payment before approval. Extensions apply in full seven-day periods and are not prorated. Additional-week rates are $35, $45, $60, $80, and $95 for the five packages in ascending order.

 

16. Missed or Failed Pick Up
A $40 missed-pickup fee applies when the customer is unavailable when required, equipment is inaccessible, not empty, at another location, or not ready for collection. The applicable additional-week charge also applies when equipment stays with the customer beyond the scheduled rental period.

 

17. Unreturned Equipment
Equipment not returned continues to generate weekly extension charges. Equipment unreturned for 30 days without an approved extension or meaningful communication is treated as lost. The customer owes unpaid extensions, missed-pickup charges, and replacement charges.

 

18. Cancellation Policy
More than 48 hours before delivery: full refund. Less than 48 hours before delivery: $35 fee and refund of the remaining eligible balance.
After the delivery vehicle leaves: $50 fee and refund of the remaining eligible balance. After delivery: nonrefundable.

 

19. Rescheduling
One free date change is available when requested at least 48 hours before delivery, subject to inventory and route availability. Requests received less than 48 hours before delivery follow the cancellation policy unless Pack N Stack approves an exception in writing.

 

20. Weather and Unsafe Conditions
Pack N Stack has the right to delay or reschedule service when weather, roads, emergencies, property conditions, or safety concerns create unreasonable risk. When severe weather prevents safe service, the customer receives one free reschedule. When Pack N Stack cannot fulfill the reservation, the customer receives a new available date or a full refund for the affected rental.

 

21. Customer Property
Pack N Stack does not pack, load, transport, insure, supervise, or take custody of customer belongings. The customer remains responsible for packing, fragile property, loading, transportation, securing totes, and personal insurance. Pack N Stack does not guarantee protection against every loss, theft, breakage, water event, or moving-related damage.

 

22. Assumption of Risk
Moving, lifting, stacking, loading, and transporting belongings involve physical risk. The customer accepts responsibility for safe use and for anyone using the equipment. Pack N Stack is not responsible for injury, loss, or damage caused by improper lifting, overloading, unstable stacking, unsafe transportation, misuse, or failure to follow these terms, except where law requires a different result.

 

23. Indemnification
To the fullest extent permitted by law, the customer agrees to protect and reimburse Pack N Stack from third-party claims arising from customer use, misuse, belongings, injury, unsafe property conditions, damage in customer custody, illegal use, or violation of these terms. This obligation does not apply to losses caused solely by Pack N Stack’s gross negligence or intentional misconduct.

 

24. Limitation of Liability
To the fullest extent permitted by law, Pack N Stack is not responsible for indirect, incidental, special, punitive, or consequential losses, including lost income, hotel, storage, moving-company costs, missed appointments, or emotional distress. Pack N Stack’s total responsibility for a claim will not exceed the amount paid for the affected rental, except where law requires a different result.

 

25. Transactional Communications
The customer agrees to service-related email, telephone, and text messages concerning booking, payment, delivery, pickup, extensions, schedule changes, equipment, support, and safety. Promotional messages require separate consent where required. Marketing opt-out does not stop messages needed for an active rental.

 

26. Third-Party Services
Pack N Stack uses Wix, CrateOps, and Stripe. A booking is not complete until confirmation is received. Pack N Stack is not responsible for interruptions controlled by those providers.

 

27. Privacy
Pack N Stack collects information needed to process reservations, payments, communication, delivery, pickup, fraud prevention, and business records.
The Privacy Policy provides additional details. Payment-card information is processed by approved third-party providers.

 

28. Electronic Agreement
Electronic acceptance through checkout, payment, or signature carries the same intent as signing a printed agreement. The customer should save the confirmation and a copy of these terms.

 

29. Changes to These Terms
The version accepted during checkout governs the rental. Future updates do not alter a confirmed rental unless both parties agree in writing.

 

30. Governing Law and Venue
Alabama law governs these terms. Legal action shall be filed in a court with proper jurisdiction in Lee County, Alabama, unless law requires another location.

 

31. Severability
When one part is invalid or unenforceable, the remaining sections stay in effect.

 

32. No Waiver
A decision not to enforce a term once does not waive the right to enforce it later.

 

33. Entire Agreement
These terms, order details, confirmed written changes, and applicable website policies form the complete rental agreement.

 

34. Contact Information
Pack N Stack Moving Tote Rentals, Pack N Stack Tote Rentals LLC
Email: hello@packnstacktoterentals.com
Phone: 334-998-5701
Mailing Address: 1600 E Samford Ave. Unit 710 ~ Auburn, AL 36830

 

Customer Acknowledgment
By completing checkout, the customer confirms the customer has read and accepted the rental period, charges, equipment responsibility, cancellation policy, extension policy, payment authorization, electronic records, and communication terms.
Recommended Checkout Checkbox
I have read and agree to the Pack N Stack Rental Terms and Conditions, Cancellation Policy, equipment charges, and payment authorization.