Pack N Stack Tote Rentals LLC, operating publicly as Pack N Stack Moving Tote Rentals, respects customer privacy. This policy explains the information collected, how the information is used and shared, and the choices available to customers and website visitors.

2. Information Collected
Contact information, including name, email, phone, billing address, delivery and pickup addresses, ZIP code, gate codes, and access instructions. Reservation information, including package, dates, delivery area, add-ons, extensions, cancellations, equipment records, and customer service history. Transaction information, including amount, taxes, delivery fees, refunds, payment status, date, transaction identifier, card brand, and last four digits when provided by the processor. Communications, including email, text, telephone notes, contact forms, social messages, reviews, feedback, and equipment-condition photographs. Website and device information, including IP address, browser, device, operating system, referring page, pages viewed, approximate location, cookies, session data, and performance records.  Marketing and cookie preferences.

3. How Information Is Collected
Information is collected through the Wix website, contact forms, CrateOps booking pages, Stripe payment flow, telephone, email, text, social media, customer support, extensions, cancellations, reviews, cookies, and connected service providers.

4. How Information Is Used
Information supports inquiries, package selection, reservations, service-area verification, payment, delivery, pickup, communication, equipment tracking, agreement enforcement, fraud prevention, accounting, tax, insurance, website performance, service improvement, reviews, marketing consent, and legal obligations.

5. CrateOps
CrateOps supports package selection, dates, service areas, address lookup, booking confirmation, inventory, digital signatures, transactions, notifications, and customer support. Information submitted through CrateOps is shared with Pack N Stack for fulfillment. CrateOps operates under its own privacy policy.

6. Stripe
Stripe processes online payment information for authorization, charges, refunds, fraud detection, disputes, and legal obligations. Pack N Stack receives limited transaction details and does not intentionally store full card numbers or security codes.

7. Wix
Wix provides hosting, website security, performance, forms, analytics, and connected website functions. Wix processes limited technical information under its own privacy policy.

8. Cookies and Similar Technologies
Essential cookies support website security, forms, sessions, checkout, booking, and privacy settings. Analytics cookies help measure traffic, interactions, devices, errors, and performance. Advertising cookies, when enabled, measure campaigns and support relevant promotions. Visitors control nonessential cookies through the website banner and browser settings. Blocking cookies might affect website or checkout functions.

9. Information Sharing
Pack N Stack shares relevant information with service providers supporting Wix, CrateOps, Stripe, hosting, cloud storage, email, text, maps, routing, analytics, accounting, insurance, and professional advice. Information is also disclosed when needed for law, safety, fraud, theft, agreement enforcement, unpaid charges, insurance, or a business transfer.

10. Sale of Personal Information
Pack N Stack does not sell personal information for money or rent customer lists to unrelated businesses. When applicable law treats advertising or analytics as a sale or sharing, Pack N Stack will provide the required disclosure and choice.

11. Marketing Email
Promotional email is sent only with a lawful basis or consent. Each marketing email includes an unsubscribe method. Transactional messages for an active rental still continue.

12. Text Messages
Text messages support confirmation, delivery, pickup, schedule changes, extensions, support, and payment or account issues. Promotional texts require separate consent where required. Reply STOP to stop promotional text messages. Service messages for an active rental still continue.

13. Social Media
Facebook and Instagram process interactions under their own privacy policies. Pack N Stack receives information a person chooses to share, including profile name, comments, reactions, messages, reviews, photographs, and other content. Do not send payment-card numbers, Social Security numbers, passwords, or other sensitive information through social media.

14. Data Retention
Pack N Stack keeps information for reservations, support, equipment tracking, payments, refunds, agreements, disputes, fraud prevention, tax, accounting, insurance, legal requirements, and property protection. Information is deleted, anonymized, or securely disposed of when no valid business or legal reason supports retention.

15. Information Security
Pack N Stack uses password protection, restricted access, secure payment providers, reputable platforms, software updates, account monitoring, secure records, and limited sensitive-data collection. No electronic system provides complete security. Required notices will be provided after a qualifying breach.

16. Privacy Choices
Depending on applicable law, a person may request access, correction, deletion, a copy of information, withdrawal of marketing consent, or applicable advertising opt-outs.
Send requests to hello@packnstacktoterentals.com with the subject Privacy Request and include name, email, phone, request details, and reservation number when relevant.
Pack N Stack verifies identity before completing a request and retains records required for tax, accounting, legal, fraud prevention, insurance, transactions, or agreement enforcement.

17. Authorized Agents
Where law permits, an authorized agent may submit a request with proof of authority and identity verification.

18. Children and Booking Age
The website and rental services are intended for adults age 18 and older. Customers must be at least 18 to place a reservation or enter a rental agreement. Pack N Stack does not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted information should contact hello@packnstacktoterentals.com.

19. Sensitive Information
Do not submit Social Security numbers, government identification numbers, passwords, full card numbers, medical records, biometric data, financial login details, or unrelated sensitive information.

20. Third-Party Links
Third-party websites and services control their own privacy and security practices. Review their policies before providing information.

21. Privacy Signals
Pack N Stack responds to supported privacy preference signals as required by applicable law and enabled website features.

22. Processing Location
Pack N Stack operates in the United States. Providers may process information in the United States and other locations where they operate.

23. Policy Changes
The Privacy Policy will be updated when services, providers, technology, or legal duties change. The posted policy will display a revised Last Updated date.

24. Contact
Pack N Stack Moving Tote Rentals, Pack N Stack Tote Rentals LLC
Website: packnstacktoterentals.com
Email: hello@packnstacktoterentals.com
Phone: 334-998-5701
Mailing Address: 1600 E Samford Ave Unit 710 ~ Auburn, AL 36830